Digital Version In the fast-paced and constantly evolving world of aviation, few leaders possess the depth of experience, vision, and passion that Darrell Frey brings to the table. As the driving force behind New World Aviation, Frey is shaping the future of the industry with a focus on quality, innovation, and customer-centric solutions. His journey from the U.S. Navy to leading a pioneering aviation company is a testament to his commitment to excellence and his unwavering dedication to the field. “Our commitment to excellence goes beyond service—it’s about delivering unparalleled experiences in every flight.” A Passion for Flight: The Early Days Darrell Frey’s passion for aviation took root in his childhood, fueled by the stories of his two uncles, both avid aviators and U.S. Navy servicemen. These tales of adventure and precision sparked a deep fascination in young Frey, ultimately leading him to follow in their footsteps. After high school, Frey joined the Navy, where he found himself working in a pilot training squadron that operated Gulfstream aircraft. This experience laid the foundation for a 32-year career at Gulfstream Aerospace, where Frey honed his skills, climbed the ranks, and made significant contributions to the aviation industry. “In aviation, precision and safety aren’t just priorities; they are the foundation upon which everything else is built.” From Technician to Trailblazer: Career Milestones Frey’s career at Gulfstream Aerospace is a remarkable journey of growth and leadership. Starting as an entry-level aircraft technician, his dedication to improving the employee environment and customer experience propelled him into various leadership roles. As General Manager of the Gulfstream Savannah Service Center, Frey oversaw the design and construction of the world’s largest purpose-built service center, guiding a team of nearly 1,000 employees. His accomplishments extended internationally when he took on the role of Director of International Operations, opening Gulfstream’s first location in Brazil and managing operations in Beijing and London. In 2019, after an illustrious career at Gulfstream, Frey transitioned to a new challenge, taking on a Flight Engineer position during the COVID-19 pandemic. His passion for aviation reignited, Frey and his business partners acquired New World Aviation in March 2021, where he now channels his extensive experience into growing and innovating the company’s charter management and MRO businesses. Visionary Leadership at New World Aviation Under Frey’s leadership, New World Aviation is poised to become a leader in Gulfstream charter management, service, and support. Frey’s vision is centered on reinforcing safety, quality, and a customer-first mindset—principles that have defined his career. His strategy to build a strong Gulfstream service team has successfully attracted Gulfstream operators to New World Aviation’s charter management services. Currently, the company manages a Gulfstream G450, Global 6000, Challenger 604, and a company-owned Lear 60. As the competition in the charter management market remains high, Frey is focused on expanding this aspect of the business, ensuring that it benefits from the strong foundation established on the service side. Innovative Projects and Future Aspirations One of Frey’s standout initiatives at New World Aviation is the implementation of MAUS, an NDT solution that allows for advanced scanning without the need for traditional x-ray processes. This innovation not only reduces costs and disruption for customers but also positions New World Aviation at the forefront of technological advancement in the industry. Additionally, the company’s recent Starlink dealership further enhances its service offerings, providing unmatched connectivity solutions for Gulfstream aircraft. Frey’s aspirations for New World Aviation are ambitious. He envisions continued growth, with the company expanding its charter management team and service capabilities while maintaining a strong focus on customer satisfaction and employee development. His goal is to create a world-class service experience for Gulfstream owners, providing a customer-friendly alternative outside the OEM. “Innovation in aviation isn’t just about technology; it’s about creating seamless journeys that exceed expectations.” Leading with Integrity and a Customer-Centric Approach At the core of Frey’s leadership philosophy is integrity, communication, and continuous improvement. He believes in leading by example, drawing from both the successes and challenges he encountered throughout his career. His approach to leadership is grounded in the development of his team, ensuring that every action contributes to the long-term success of the company and its employees. New World Aviation’s commitment to customer support is evident in its real-time work order visibility and follow-up processes, ensuring that customers are informed and satisfied every step of the way. Frey’s dedication to thanking customers and providing exceptional service sets a high standard in the industry. “Leading with integrity and innovation ensures that New World Aviation remains at the forefront of the industry.” Sustainability and Technological Advancement While New World Aviation may be a small company, Frey understands the importance of sustainability and ethical practices. From recycling efforts to careful chemical disposal, every effort is made to reduce the company’s environmental impact. In terms of technology, Frey is leading the charge in integrating cutting-edge solutions, ensuring that New World Aviation remains competitive and ahead of the curve. “Sustainability is the future of aviation, and at New World Aviation, we are dedicated to leading that charge.” Looking Ahead: A Legacy of Excellence As Darrell Frey continues to steer New World Aviation toward greater heights, his legacy of excellence, innovation, and leadership will undoubtedly leave a lasting impact on the industry. With a clear vision, a commitment to his team, and a passion for aviation, Frey is not only transforming his company but also inspiring the next generation of aviation professionals.

Digital Version In the vibrant world of hospitality, where every moment is an opportunity to create lasting memories, few stand out as prominently as Craig Nell, the General Manager of Simbithi Country Club. With an impressive career spanning over three decades, Craig has not only navigated but also helped shape the ever-evolving landscape of the hospitality and leisure industry. “True leadership in hospitality is about empowering your team, recognizing their contributions, and fostering an environment where creativity and excellence thrive.” A Journey Fueled by Passion Craig’s love affair with hospitality began during his studies for a National Diploma. Needing extra pocket money, he joined a famous restaurant chain and worked nights. It was during these nocturnal shifts that he discovered a deep-seated passion for the hospitality business. This passion was so strong that by the age of 21, he was offered a management position. From there, his career trajectory has been nothing short of remarkable, with roles in some of the most exciting theme parks, country clubs, and restaurants both in South Africa and abroad. Reflecting on his journey, Craig says, “I am passionate about people, creating trends, and living the basics of my hospitality ethos which is a ‘Warm Welcome, Magic Moment and a Fond Farewell.’” Leadership Rooted in Empathy and Recognition At Simbithi Country Club, Craig’s primary role as General Manager involves guiding a talented team. He emphasizes the importance of creating an environment that stimulates creativity, nurtures talent, and fosters a brilliant work ethic. His leadership style is underpinned by a genuine open-door policy, which he believes is essential for fostering empathy, understanding, and trust. “Catching people doing things right and letting them know they matter” is one of his core principles. By recognizing and praising staff in front of their peers, he not only boosts morale but also sets clear examples of the positive behaviors the company values. Drawing on Rich Experience Craig’s extensive experience in the hospitality industry significantly influences his approach to managing Simbithi Country Club. Whether running a multi-million dollar theme park or a prestigious country club, the fundamental expectations remain the same: excellent service, recognition, and value for money. He articulates this with a simple yet powerful question he often poses to his team: “What have you done for me lately?” This question serves as a constant reminder to seize every opportunity to create memorable experiences for guests. The Power of Communication and Collaboration For Craig, communication is the cornerstone of both enhancing member experiences and overcoming operational challenges. From the outset, he ensures that his management and staff understand what excellence looks like, creating a framework within which they can operate effectively. Sharing information and celebrating the achievements of his team help members appreciate the value of the service they receive. He also places great importance on monitoring compliments and complaints, using them as learning tools to continuously improve. “The essence of great hospitality lies in the details—it’s in the smiles, the thoughtful gestures, and the unwavering commitment to making every guest feel special.” Innovative Strategies for Member Satisfaction Innovation is at the heart of Craig’s strategy for improving member satisfaction at Simbithi Country Club. He initially drew upon his extensive knowledge and experience to understand the club’s capabilities and introduced numerous member functions and experiences. Now, he encourages his team to take the lead in finding new experiences and allows them to walk him through the customer journey. This collaborative approach ensures that events are meticulously planned and executed, leading to consistently positive member experiences. Balancing High Responsibilities with Personal Well-being Maintaining a healthy work-life balance while managing high-profile responsibilities is a challenge Craig navigates with skill. He believes that empowerment and responsibility are key to achieving this balance. By supporting his team, even when mistakes are made, he fosters trust and growth. Craig emphasizes the importance of mentoring and guiding his team so they can thrive in his absence. This approach not only ensures the smooth running of operations but also allows him to take well-deserved breaks, confident that the club is in capable hands. “Every day in hospitality is a chance to create unforgettable memories. It’s about turning ordinary moments into extraordinary experiences for our guests.” Future Goals and Vision Looking ahead, Craig is focused on the rollout of a multimillion-rand sports complex at Simbithi Country Club. This ambitious project is aligned with the club’s mission to be recognized as the pre-eminent residential eco estate in South Africa. Achieving this goal requires effective management and communication skills that Craig has honed throughout his career. He is committed to upholding the club’s core values of accountability, integrity, respect, commitment, and excellence as they work towards delivering a world-class offering. “The best innovations come from listening to your team and your guests, and then transforming those insights into meaningful actions.” Advice for Aspiring Leaders To those aspiring to make a significant impact in the hospitality and leisure industry, Craig offers sage advice: “I believe the hospitality and leisure business is a calling. It requires long hours, commitment, focus, and determination. You must love this business to succeed. Most importantly, you must love what you do as it occupies all your time.” He encourages aspiring leaders to be flexible, learn from their experiences, challenge themselves, and approach the industry with passion. He adds, “Grow, listen, and make mistakes. Approach the industry with passion, be proactive, and love people—they are your biggest innovation drivers.” In Conclusion, Craig Nell’s journey in the hospitality industry is a testament to the power of passion, empathy, and innovation. His leadership at Simbithi Country Club exemplifies how a commitment to people and excellence can create unforgettable experiences and drive the industry forward. As he continues to shape the future of hospitality, Craig’s story serves as an inspiration to aspiring leaders and a reminder of the profound impact that dedicated professionals can have in this dynamic field.

Digital Version In the vibrant and rapidly evolving world of talent acquisition, Dr. Dorcas Tan has carved a unique niche with her innovative and human-centered approach. As the founder and CEO of Recruit Inc. Pte Ltd, Dr. Tan has not only redefined recruitment practices in the Asia-Pacific region but has also set new standards for excellence in the industry. Her journey, marked by a deep commitment to connecting people with opportunities, reflects a blend of visionary leadership and heartfelt dedication to making a positive impact on individuals and organizations alike. Through Recruit Inc., Dr. Tan has built a reputation for delivering personalized, effective, and forward-thinking recruitment solutions, transforming the way businesses and candidates perceive the recruitment process. Early Career and Inspiration Dr. Tan’s journey into the world of Human Resources (HR) and talent acquisition began during her university days. Engaging with peers about their future aspirations and career paths sparked a deep interest in the potential of individuals. This curiosity naturally led her into the field of executive search, where she quickly recognized the transformative power of strategic HR practices. These early experiences planted the seeds for what would become Recruit Inc., a company dedicated to bridging the gap between talent and opportunity.  Founding Recruit Inc. In November 2014, driven by a clear vision and a wealth of experience, Dr. Tan founded Recruit Inc. Her extensive background in HR had exposed her to significant gaps in the recruitment industry, and she was determined to address these challenges head-on. Building credibility in a competitive market was no small feat. Dr. Tan leveraged her professional network, tirelessly marketing her new venture, and engaging former colleagues and industry contacts. Her strategy was rooted in the reputation she had built over years of dedicated work and active participation in industry events. “When I started Recruit Inc., I knew I had to build something that resonated with both clients and candidates. It was about creating trust and delivering on our promises consistently,” Dr. Tan reflects.  Overcoming Challenges and Building Success The journey to establish Recruit Inc. was fraught with challenges. Building the company’s credibility in a market crowded with established firms required more than just a solid strategy; it demanded relentless effort and resilience. Dr. Tan’s extensive experience in the field proved invaluable. She introduced Recruit Inc. through her existing professional network and industry contacts, emphasizing the unique and personalized approach the company offered. Assembling a team that shared her vision and commitment to excellence was another critical step. Although this process was demanding, the results were immensely rewarding, offering valuable lessons that would shape the company’s future. “Challenges are the stepping stones to success. Every obstacle we faced taught us how to be better, stronger, and more innovative,” says Dr. Tan.  Core Philosophy and Unique Approach At the heart of Recruit Inc. lies a core philosophy centered on a personalized, client-focused approach to recruitment. Unlike larger firms that often adopt a one-size-fits-all methodology, Recruit Inc. tailors its strategies to meet the unique needs of each client. This commitment to personalized service is what sets Recruit Inc. apart in the competitive HR and resourcing industry. Dr. Tan believes that understanding the specific requirements and culture of each client is crucial to making successful placements and fostering long-term relationships. Success Stories and Impact While many of Recruit Inc.’s success stories remain confidential due to the nature of the business, the impact of the company’s work is clear. The satisfaction of their clients and the successful placements of candidates are a testament to Recruit Inc.’s effectiveness and dedication. Dr. Tan’s leadership and the company’s personalized approach have significantly improved their clients’ talent acquisition and workforce planning processes. The numerous success stories reflect the company’s ability to match the right talent with the right opportunities, benefiting both clients and candidates. “Our greatest achievement is the success of our clients and candidates. Their stories of growth and accomplishment are the true measure of our impact,” Dr. Tan shares.  Leadership and Growth For Dr. Tan, the most rewarding aspect of her journey is witnessing the success of Recruit Inc.’s clients and candidates. Seeing the satisfaction of clients who have found the perfect fit for their teams and knowing that they have positively influenced candidates’ careers brings immense fulfillment. Additionally, cultivating a team of consultants who align with the company’s mission and seeing them thrive is equally rewarding. Dr. Tan fosters a culture of innovation and continuous improvement within her team. This drive for innovation is reflected in Recruit Inc.’s approach to staying ahead of industry trends and integrating new strategies into their business model. “Leading Recruit Inc. means fostering an environment where innovation thrives and every team member feels empowered to contribute their best,” says Dr. Tan.  Cultivating a Culture of Continuous Learning Central to Dr. Tan’s leadership philosophy is the cultivation of a culture of continuous learning and development. She believes that staying ahead of industry trends and providing innovative solutions requires a commitment to ongoing education. This philosophy extends to both her team and herself, ensuring that Recruit Inc. remains a leader in the HR and resourcing industry. By investing in the professional development of her team, Dr. Tan ensures that Recruit Inc. can offer clients the most up-to-date and effective recruitment strategies. “Continuous learning is at the heart of our success. It keeps us agile, informed, and ready to meet the challenges of tomorrow,” says Dr. Tan.  A Personalized Approach to Client Service One of the defining features of Recruit Inc. is its personalized approach to client service. Dr. Tan believes that understanding the unique needs and culture of each client is crucial to making successful placements. This approach has earned Recruit Inc. a reputation for excellence in the industry, with clients often praising the company’s ability to find the perfect fit for their teams. Dr. Tan’s dedication to personalized service is evident in every aspect of Recruit Inc.’s operations, from initial client consultations to final placements. The Human Touch in Recruitment Dr. Tan’s approach to recruitment goes beyond

Digital Version In the ever-evolving landscape of education, Urshula Saindon stands out as a leader whose vision and commitment are shaping the future of learning. As the Principal of Silvermine Academy, Urshula has cultivated an environment where empathy, creativity, and innovative thinking drive both student success and educational excellence. From a Passionate Beginning to a Visionary Leadership Role Urshula Saindon’s entry into the world of education was serendipitous yet transformative. While in her third year at Stellenbosch University, she began teaching high school English as a means to support her studies. What was intended as a temporary solution soon revealed itself as a profound and lasting calling. The experience of teaching at Mondeor Eco School in Somerset West ignited a deep passion for education and highlighted for Urshula the disparities faced by many South African learners. Her role at Mondeor Eco School evolved from a teaching position to a directorial role, where she took on the responsibilities of guiding the school’s strategic vision. During this time, she spearheaded significant literacy initiatives in collaboration with local schools and the Western Cape Education Department. This period was instrumental in shaping Urshula’s approach to education, marked by her commitment to addressing educational inequalities and her drive to create impactful learning experiences for all students. In 2020, Urshula transitioned to Silvermine Academy, initially serving as the Business Manager. Her move was motivated by a desire to be part of an institution that embraced a unique community-focused educational model. The opportunity to advance to the role of Principal in 2023 allowed her to further her vision of fostering an inclusive and innovative educational environment. Education is most effective when it nurtures the whole person—academic growth and emotional well-being go hand in hand. Fostering a Community-Centric Educational Environment At the heart of Urshula’s leadership at Silvermine Academy is a steadfast commitment to a vision that emphasizes both academic excellence and emotional well-being. Her approach to education is grounded in the belief that students should leave school not only with academic knowledge but with the skills and values necessary to be proactive contributors to society. Under her leadership, Silvermine Academy has embraced a holistic educational philosophy that values empathy and care as integral components of the learning process. Urshula has implemented innovative policies that reflect this philosophy, such as the academy’s unique approach to smartphone use. By limiting phone use during school hours, she aims to create a more focused and engaged learning environment, encouraging students to interact meaningfully with each other and their educational experiences. Silvermine Academy’s educational framework under Urshula’s leadership is built on the principles of democratic pedagogy and emotional support. She emphasizes that every student has their own path to success and that achieving this requires a collaborative effort among students, parents, and educators. This approach fosters an environment where students feel valued and supported in their personal and academic growth. “True leadership in education is about being a lifelong learner and inspiring others to pursue growth and curiosity.”  Navigating Challenges with Resilience and Innovation The Covid-19 pandemic posed significant challenges for educational institutions worldwide, and Silvermine Academy was no exception. The shift to remote learning and the subsequent need for technological reintegration tested the resilience of both students and staff. During this time, Urshula’s leadership was characterized by a thoughtful and adaptive approach. She recognized the need for a balance between technological advancement and emotional support for the school community. Through innovative solutions and strategic adjustments, she led the academy through this challenging period, focusing on ways to maintain educational quality while addressing the emotional and psychological impacts of the pandemic. One of the notable achievements during her tenure was the organization of a student-led rebranding competition and a community-focused career conference. These initiatives not only demonstrated the academy’s ability to adapt and thrive but also showcased the creativity and initiative of the students. By involving the community and offering opportunities for engagement, Urshula reaffirmed her commitment to maintaining high standards of education and fostering a supportive learning environment. “Adapting to challenges isn’t about overcoming obstacles but about finding creative ways to turn them into opportunities.”  Cultivating a Culture of Lifelong Learning and Creativity A key aspect of Urshula Saindon’s leadership philosophy is the promotion of lifelong learning and continuous improvement. She believes that true leadership involves not only guiding others but also actively pursuing personal growth and development. Urshula’s dedication to her own learning journey is evident in her current studies of isiZulu and JavaScript. She views these endeavors as integral to her role as an educational leader, believing that personal growth enhances her ability to inspire and support both students and staff. Her approach encourages others to view learning as an ongoing process, essential for both personal and professional development. At Silvermine Academy, Urshula has fostered a culture where creativity and innovation are central to the educational experience. The academy’s policies and practices reflect this ethos, from the development of the smartphone policy to the implementation of weekly Enrichment lessons designed to inspire curiosity and exploration beyond the standard curriculum. Despite Silvermine Academy’s formal departure from the Sun Valley Group of Schools, Urshula continues to value the connections established with the group. She recognizes the importance of maintaining these relationships for mutual growth and alignment with shared educational goals.  Looking Ahead: Envisioning a Future of Excellence and Innovation As she looks to the future, Urshula Saindon envisions Silvermine Academy as a leader in the independent education sector and a model for developing future educators. Her long-term goals include establishing a bursary foundation to offer high-quality educational opportunities to students from disadvantaged backgrounds and expanding the academy’s role as a center for educational innovation. Urshula’s vision for Silvermine Academy includes positioning the institution as a pioneering force in the independent education sphere. She aims to use the academy’s success as a foundation for new initiatives and to create opportunities for young professionals in the field of education. Her commitment to fostering a strong connection with alumni and supporting their continued